Frequently asked questions
Do you have a specific question or problem that you you are struggling with? Take a look at our FAQ section.
Questions and Answers
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Commander Services Facilities and Services
1What should I know about Commander Services?
Commander Services has been operating on the GPS monitoring and telematics market since 2005. Over the years of our operation, we have become a leader on the Slovak market and are gradually expanding to the Czech Republic. We provide comprehensive solutions, a wide portfolio of products, individual approach, quality hardware, a 24-hour hotline and a wide service network.
2What devices are installed in vehicles?
Our services are based on the proven quality of the equipment used and the professionalism of our technicians. We have been cooperating for a long time with suppliers who are among the top in GPS localization. Every single device is certified, inspected before installation and then tested. We take all responsibility for the quality of the equipment, the expertise of assembly and functionality. Important notice: the installation of the device is not subject to approval by the vehicle manufacturer or dealer. If you have any doubts, please contact our legal department.
3Is Commander a reliable partner?
The reputation and reliability of our services are evidenced by strong names and companies that belong to our clients. Their references are available on the reference page. Another important element is the guarantee we provide to our clients.
4What guarantees do you guarantee me?
Installing a GPS unit requires the intervention of a technician in a vehicle. Under the law, third parties have the right to intervene in all parts except the management unit. Commander Services assumes the warranty for the parts involved in the installation of the equipment by the technician. You do not need to worry about any penalties or an unrecognised guarantee from the manufacturer or the seller of the vehicle.
System access and modifications
1How do I log into Commander Control Car via my computer?
The user is logged into Commander Control Car via the website www.commander.sk. Select the “login to system ” option on the right side of the main menu and be automatically rerouted. After opening login page, enter your login data and press "confirm". Use the same login data when logging into the mobile application.
2How do I log in to the Commander Control Car system in the mobile application?
You can also log in to the Commander Control Car system via the mobile application, which you can download for iOS and Android. The login details to the application are the same as when logging in via the website. You can learn more about the mobile app in the article on our blog.
3Who can request a new access into the Commander Control Car system or changes in user authorizations?
The creation of a new access or change of settings can be requested by an authorized person of the company, a company executive or a user of the primary (main) access. The authorized person is appointed by the managing director of the company on the basis of a power of attorney provided by the Hotline department upon request.
4How to request new access to the system or to make changes in authorizations?
Request to create new access or make changes shall be submitted exclusively by e-mail. Please send your request to pristupy@commander.sk. Download the form available on our website in the section Download Documents – Applications and Forms.
5How long will it take to reflect the changes made to the system regarding access to the system?
Every change made in the system will be reflected in the web application within 30 minutes. In the case of the mobile application, it is necessary to log out and log back in.
Basic terms and work in the system
1What's the difference between a Logbook and Rides Overview?
The Logbook in the final output format is intended for accounting purposes. It cannot be edited. On the other side, the Rides Overview contains more data than the Logbook. It offers you content editing options (e.g. assign a driver, change the ride from business to private, etc.).
2Can I set up automatic sending of the Logbook to my email?
Yes, this setting is offered by the system. You can set up the function in the section Vehicles – Activity Report – Quick Reports – New Report. Here you specify what the report should contain and the period the data should be sent for (e.g. Logbook always for the whole last month). Then enter the Quick Report into the rule in the section Quick Reports - Sending Settings - Add Rule.
3What is Import Refueling – Blacklist?
This system function serves to discard data from the refueling import. You simply save the names of fueling cards from which you do not want to receive fuelings in the "blacklist", and the data will not be included in the import.
4How do I correct the vehicle license plate in the system?
After installing a GPS unit into a vehicle, our technician will include the vehicle in the list of vehicles. Among other things, he will indicate a license plate or VIN number in the Vehicle Card. These basic vehicle identification data are not editable. In case of any need to change the license plate number, send a request to hotline@commander.sk. In order to verify the legitimacy of the operation and the data, please attach an up-to-date copy of the technical certificate to the request.
Specific examples in the CCC System
1The car is in motion, but in the Rides Overview (in the online window below the map) it indicates 0 km, no driving. Why is that?
It is probably the first ride of the day and the ride has not been completed yet. The system has not generated the ride yet, so it is not in Rides Overview. Only when the vehicle is stopped for the first time and the ignition is switched off the ride is generated and displayed in the Rides Overview. Until then, you can follow the ride on a map (when opening it in a new window), from its start to its current position.
2In the Ride Overview, I miss the refueling data that are listed in my invoice from the fuel company. The import was supposed to happen automatically. What did cause this situation?
This situation happens when the system imported the refuelling but did not processed it. Refuelling can be found in the section Vehicles – Refuelling – Import of Refuelling – Status: Unprocessed. How can this situation be resolved? See next question.
3In the imported refuelings data, I found unprocessed refuelings marked in red. Why and what can I do about it?
The reasons why this refueling was not processed can be: the refueling was carried out via a refueling card whose name (identification data) does not correspond to any of the monitored vehicles therefore, the system could not assign the refueling to any vehicle, the date and time of the refueling in question does not correspond to any completed ride. It means that the given vehicle was not at the gas station at the time of refueling, the refueling card was used to refuel another vehicle, the driver forgot to turn off the ignition during refueling, and the ride to the gas station was not completed and so was not generated by the system.
4We have a new vehicle with a GPS unit installed in it. However, I do not see this new vehicle on the list of vehicles. How is it possible?
As part of your access, you are authorized for certain vehicles, which does not include the vehicle in question. Apply through the Access Extension Request (section Download Documents) to be authorized for this vehicle.
5I did the speedometer correction and the difference between the speedometer status in the vehicle and the speedometer status in the system is more than 500 km. Is such a difference permissible?
When entering the tachometer correction into the system, the critical difference (in %) shall be in the range of ±3%. The absolute value shall then be calculated as a percentage for all rides from the date of the last correction. If this difference is bigger than the permissible tolerance, e.g. 10% or more, report it to our Hotline department. The accuracy of the data will be verified. Before doing so, please check whether the date of the km deduction in the vehicle matches the date of entering the correction.
6The Ride Overview shows N/A instead of the driver's name. What can I do about it?
If you use an RFID chip in the vehicle to identify the driver, or Dallas key, the reason may be: RFID chip demage (Dallas key) or vehicle reader demage. In this case, contact the Hotline department to make an appointment with our technician free of charge to check and repair the device, or to replace it. Failure of the driver to log in after starting the vehicle, e.g. when the driver forgot his chip. If you do not use the above driver identification, it is possible to assign a driver to the given vehicle via the vehicle card (select the driver from the scrolling list).
7We use driver identification via RFID chips. When a driver whom has already been assigned such a chip ends, can I give his chip to another driver?
Yes, but you need to remove the chip from the driver who no longer works for you first. In the system, on his card, click on the assigned chip number (only an empty parenthesis will appear next to his name in the list of drivers). This will move the chip number to the list of free chips you can assign to new drivers.
more opportunities
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Individual training
Do you need an individual training in your company? No problem. We will be happy to prepare a tailor-made individual training. More information: 421 918 500 046
Video tutorials
You can also learn about the CCC system through video tutorials. Conveniently and whenever it suits you. You can find video tutorials on our YouTube channel.
Non-stop line
In case you did not find the answer to your question, our hotline is also here for you. Operators are nonstop at your disposal (including weekends and holidays).